Facilities Management

Solutions tailored to the FM sector

Offering our services to wide-ranging clients, our FM customers can be assured of our ability to work across multiple sectors, understanding the critical requirements in each. These range from sensitive wards in an NHS hospital and protecting vulnerable people in social housing, to secure defence or justice environments and busy public spaces & heritage sites.

We see our work on-site as an extension of the FM business we represent, adopting expected processes and behaviours to deliver a seamless service.

Capability to Support our FM Clients

Rosse Systems long history of working with FM clients – and on national framework agreements – has given us an in-depth understanding of the requirements of undertaking inspections and installations on a wide range of active and sensitive sites.

With specialist teams based out of regional offices in Bradford and Sheffield, we’re continually growing and tailoring our services to suit the needs of each individual project, whilst delivering a consistent approach, whether the service is in Yorkshire, Derbyshire or Greater Manchester.

We offer set SLA’s and commercials to fit with the solutions required, with a central helpdesk that accepts requests verbally, either directly from clients or back-to-back with our FM clients’ helpdesks.

For larger FM opportunities, we offer a single point of contact together with a senior sponsor, often from within our leadership team. This gives our FM clients confidence in our service delivery and the all-important reporting processes.

All our work is planned in conjunction with all stakeholders, including FM providers, contractors and on-site staff, with regular progress meetings to ensure projects are delivered smoothly and without any avoidable disruption.

We also offer our FM clients guidance through fire-stopping CPD awareness programmes, helping to train teams of engineers and FMs in often remote, mobile-based teams. This allows us to more fully support FM providers’ own in-house capability, together with the assurance of our third-party accreditation.

Challenges of Working in the FM Sector

There are a number of critical factors we consider when working in the FM sector. Being able to support a variety of end-user needs on behalf of the FM provider is critical, and having flexibility within teams to react well to both scheduled and urgent events is key.

Clear, concise communication is vital, as often the original request for works will have gone through many stakeholders prior to the official request through the FM provider to us. We spend time understanding the end users’ requirements, making sure that our delivery satisfies both the FM request and the end user’s needs.

With a host of differing environments, we provide wide-ranging RAMs to ensure our people work safely on each site, adapting through site-specific toolbox talks where required. All colleagues are DPS checked and we have a number of colleagues with full CPS clearances to enable services to be provided to sensitive locations.